Frequently Asked Questions
Everything you need to know about our premium artisanal treats.
How do you ensure the freshness of your products during shipping?
All orders are packed in temperature-controlled, insulated packaging with cold packs when necessary to ensure your treats arrive in perfect, melt-free condition.
What is the shelf life of Polkadot Store products?
Our products are best enjoyed within 6 to 9 months of purchase. Please store them in a cool, dry place away from direct sunlight to maintain flavor and texture.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states. We are working on expanding our logistics to include international destinations in the near future.
Are your products suitable for those with dietary restrictions?
We offer a variety of vegan and gluten-free options. High-quality ingredients are our priority, but please check the specific allergen label on each product page for detailed information.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a replacement or refund.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.