Returns & Exchanges

Due to the perishable nature of our artisanal food products, we offer a 14-day window for returns or exchanges on items that arrive damaged or incorrect. We are committed to ensuring every Polkadot Store experience meets our high standards for freshness and quality.

Return Process

• 1.
  Contact Support

  Email our customer care team within 14 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  Attach clear photos of the product and packaging to help our quality control team verify the damage or error.

• 3.
  Receive Authorization

  Once reviewed, we will send you a Return Merchandise Authorization (RMA) and a prepaid shipping label if a return is required.

• 4.
  Refund or Replacement

  After we receive your item or verify the claim, we will issue a full refund to your original payment method or ship out a fresh replacement immediately.